Refund Policy

Updated August 27, 2026

This page explains how booking cancellations, product exchanges and refunds work. The aim is simple: you know what happens when plans change.

1. Cancelling a booking

• A booking can be cancelled free of charge any time before work starts.
• We appreciate at least three hours’ notice so the slot can go to someone else.
• Because the site does not take advance payment for services, there is no deposit to refund.
• If we cancel for operational reasons, we offer you the first available replacement slot.

2. Work that does not match what was agreed

If a stage was missed, or the result differs from what we described before starting, tell us within 48 hours of handover. We inspect it together and redo the relevant stage at no extra cost.

What redoing does not cover are the conditions we told you upfront could not be fixed by care work — for example scratches through the clear coat, torn seats, or exhausts already discoloured by heat.

3. Product exchanges and returns

• Unopened products can be exchanged within 7 days of delivery, provided the packaging is intact and proof of order is included.
• Products sent in error, damaged in transit or defective are replaced in full, including return shipping.
• Opened and used products cannot be exchanged unless a manufacturing defect is found.
• Photos of the parcel as received help a great deal with claims, especially for transit damage.

4. How refunds are processed

Refunds go back to the account the payment came from. Once approved, we process the refund within 3–7 working days; how quickly it arrives depends on your bank.

To start the process, contact us with your order code and the reason for the return.

A question about a policy?

Email us at maulanayusupp@gmail.com and mention which policy you mean.